As a manufacturer and supplier of industrial ultrasonic welding, sewing and cutting machines, JSB Automation's return policy reflects the nature of our products, many of which are built or configured to order. Please read this policy carefully before placing an order.
For standard, off-the-shelf machines and accessories that have not been customized, a return or replacement request may be raised within 7 days of delivery if the product is found to be defective, damaged in transit, or materially different from what was ordered. The product must be unused, in its original packaging, and accompanied by the original invoice.
Machines that are built or configured to a customer's specific application — including custom horns, fixtures, frequency, power rating or automation level — are non-returnable and non-refundable once production has commenced, except in the case of a manufacturing defect covered under warranty.
Ultrasonic welding job work and other services performed on a customer's own components are not eligible for return, as the service is rendered on the customer's material.
Where a refund is approved, it will be processed to the original payment method within a reasonable timeframe after the returned product is received and inspected, less any applicable freight or handling charges already incurred.
Issues arising after the initial inspection period are handled under our standard machine warranty and after-sales service process rather than this return policy. Contact our support team for warranty-related repairs or spare parts.
For any return, replacement or warranty query, contact us at sales@jsbautomation.com or call +91 7800062201.
Our team will guide you through the process — reach out any time.
